FAQ

Return & Refunds Policy

Custom products are final and are not eligible for returns, exchanges, changes or alterations. Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.Items purchased online can be returned online or at RibbonBuy retail stores within 60 days of purchase.

Return:

1. Returns result of your personal reasons, such as your dislike, the wrong size or wrong color, freight should be beared by you.

2. If you receive the parcel that is tainted by mistake and damaged because of our negligence, please contact with our online customer service right away, we will check information with the warehouse and then take prompt action. However, if the parcel is tainted by mistake and damaged because of artificial factors, we regret that we cannot accept the return.

3. Due to the difference of computer display, light and other unforeseeable factors, 10% color difference should be acceptable.

Refunds:

If you are not satisfied with the parcel you ordered and want to refund because of our negligence, please email us and give us enough evidence and we will get back to you by email in 72 hours. Shipping and handling fees are not refundable. Customer is responsible for the return postage because the freight cost is so high. Sincerely we advice you to replace a new order of equal value and we resend it for you; If the parcel that is tainted by mistake and damaged because of you, refund is unacceptable. Thanks for your understanding.

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